Do you experience viewing issues? Here are some tips:

Members Only events

Most of our Live Streams are of events that are restricted to Chatham House Members only. You must be logged on to the website in order to view these events.

Refresh your screen

If you are logged in to the website during the live stream, but cannot see the panel, try refreshing your screen. Selecting a 'refresh' button on your browser is not sufficient, as this will likely load a stored version of the information from your computer.

Press Ctrl+F5 on your keyboard to fully refresh your screen. This will force a cache refresh and guarantee that you have the latest content on your screen.

Check your software

Supported browsers:

Internet Explorer 8+
Firefox
Safari
Chrome

Flash Player:

Some users may experience problems with the fullscreen function. Please upgrade the adobe flash plugin to the latest version.

Check your hardware

Check your playback device (desktop/laptop/notebook/mobile). Does the device have enough CPU and GPU power to decode and playback the content? Check another playback device if possible.

Check your local network

Most performance issues occur on limited office networks. Is the network shared with other computers? Are other users filling up the network? Did you test your WiFi connection? Is someone running P2P sharing software? Is someone downloading large files? Can streams be blocked by a firewall or proxy or cache? Contact your network administrator.

Check your internet link

Is this link shared with lots of other computers? Are you in an office or embassy? Are too many other users filling up the link? Does the link provide enough bandwidth for content to pass? Contact your network administrator. Check another link if possible.

Check Your ISP or operator

Check your ISP NOC page. Does the ISP have backbone, interrouting or peering problems? Consumer grade broadband lines are heavily overbooked. You share the network resources with dozens, maybe even hundreds other customers. Some mobile operators block streaming protocols, although they claim to offer open internet access. Please ask your operator about their streaming policy.

Further problems

If you have problems during the live stream, please email webmaster@chathamhouse.org.