How Nations Can Cope with Digital Transformation
Estonia has focused significant efforts on implementing a wide-scale digital transformation of its public and private sectors culminating in an advanced digitized society, referred to as ‘e-Estonia’. It is the first platform of its kind which allows citizens to file tax returns, apply for residency and access their health records online, and offers an example to other nations looking to modernize their government services. However, as hacking and data breaches become more commonplace, what are the dangers in centralizing such critical personal data and what are the particular vulnerabilities that must be guarded against?
The president of Estonia outlines the challenges and opportunities her country faces in regards to this digital transformation. What are the urgent questions and issues that arise as the basic operations of a society become increasingly digitized? And what lessons can countries developing their online profile learn from Estonia’s experience?